At RFS Stores, we aim to ensure your satisfaction with every purchase. However, due to the nature of our products, our refund policy is outlined below:

Eligibility for Refunds

Refunds are applicable only for items that are:

Defective or damaged upon delivery.

Incorrect or not as described in your order.

Non-Refundable Items

Perishable Goods: Items such as bread, fresh vegetables, fruits, shawarma, and burgers are non-refundable for health and safety reasons.

Change of Mind: Refunds will not be issued for purchases made in error or if you change your mind.

Requesting a Refund

All refund requests must be made within 1 day of receiving the product.

To initiate a refund, contact our customer service team with the following:

Proof of purchase (receipt or order confirmation).

Evidence of the issue (e.g., photos of damaged or defective items).

Orders and Payments

Refund Process

Once your claim is reviewed and approved, refunds will be processed using the original payment method.

Refunds may take 5-10 business days to reflect, depending on your bank or payment provider.

We are not liable for any failed or unconfirmed transaction, RFS will not release any order whatsoever if money is not received and we advise customers to check with their back to resolve.

Our Commitment

We are committed to addressing refund requests fairly and efficiently while maintaining the quality standards of our products and services..

For any further assistance, please get in touch with us at:
Email: royalfoodsnshawarma@gmail.com
Phone: 08032018201